FAQ

I purchased a ticket for RTB FEST 2021: Virtual House Party Edition, but did not get my confirmation email.


Every purchase will generate a ticket confirmation sent to the email address registered on the ticketing website upon purchase. If you did not get the email, please check your junk or spam folder to see if it ended up there instead of your inbox.
If you have any further inquiries regarding ticketing, please contact UberTickets at contact@ubertickets.my or 0195881810 (WhatsApp).




Can I update the username under my purchased ticket?


Yes, you will be able to change your username after purchasing your ticket(s).




I entered the wrong e-mail address when buying my tickets. What do I do?


Please contact UberTickets at contact@ubertickets.my or 0195881810 (WhatsApp).




Can I get a refund?


All ticket sales are final.




Is there a promo code for Early Bird tickets?


Nope! You don’t need a coupon to activate the Early Bird Discount. However, be warned! It will only be offered for a limited time. We’ll send out a warning when it’s close to the end, but we recommend that you grab yours now before it’s too late.




What is the best way to watch RTB FEST 2021?


We would recommend you to Chromecast or AirPlay the livestream onto a TV to get the full (virtual) festival experience!




Can I screen record the festival? What happens if I do?


Nah fam. We'll find you if you do. We know where you live. Remember you gave us your address.




Will I be able to watch the livestream after the original broadcast?


Yes! You will have access to the re-play 48 hours after the festival ends.




I've just ordered the RTB Fest T-shirt. When will I receive it?


All purchases made before or on January 25 will be delivered to your doorstep by January 30, just in time for the festival. Orders placed after January 25 will take 1-2 weeks from the time of purchase to arrive.




I want to order the RTB Fest T-shirt. Are there any payment methods other than debit/credit cards?


Yes, we've just introduced WhatsApp orders if you would prefer to pay via bank transfer. Contact +60195881810 (WhatsApp only) to place your order.




My debit card doesn't seem to be working when i try to buy the tickets. What can I do?


You will need to activate your debit card for online international purchases in order to buy the tickets on our website. Alternatively, we also accept WhatsApp orders - please contact Uber Tickets @ +60 19-588 1810 for this.




Is the festival suitable for kids?


We do not recommend the festival to anyone below the age of 16 due to possible profanities that may be inappropriate for kids. Is it after all, a hip hop event.




How do I watch RTB Festival 2021: Virtual House Edition?


1. Look for your order confirmation e-mail. 2. Under "Your Tickets", select "View Tickets". 3. Click "Watch Video" button on your e-ticket. 4. Enjoy the show! For ticketing inquiries, please contact UberTickets: 0195881810